Super Gate stops remittances, BoU sets claim deadline

KAMPALA - The Bank of Uganda has asked members of the public with pending money remittance claims involving Super Gate Forex Bureau Limited to come forward and submit their claims by June 12, after the company voluntarily stopped offering remittance services earlier this year.

In an official statement posted on its website, the central bank said Super Gate Forex Bureau Limited ceased carrying on money remittance business on March 16, 2026.
The notice affects customers who had already handed over money to the company for remittance, but whose transactions may still be outstanding.

Money remittance refers to services that allow people to send or receive funds, often across districts or international borders.

These services are widely used by families receiving support from relatives abroad, small businesses making payments and customers sending money through licensed foreign exchange operators.

Because of that, any interruption can directly affect people expecting funds for school fees, household expenses, medical bills or business transactions.

The Bank of Uganda is now inviting customers with unresolved claims to formally submit them to its Non-Bank Financial Institutions Department.

To do so, affected customers must provide evidence showing the money was given to Super Gate Forex Bureau for remittance.

That could include transaction slips, receipts or other documentation linked to the transfer.

The deadline for submitting claims is June 12.

For customers, the notice matters because claims submitted with supporting evidence are likely to help the central bank assess what remains outstanding and determine the next administrative steps.

The Bank of Uganda did not state why Super Gate Forex Bureau voluntarily stopped offering remittance services.

It also did not indicate how many customers may be affected or disclose the value of any outstanding transactions.

What the statement makes clear is that the company’s exit from the remittance business was voluntary and that the central bank is now moving to identify customers who may still be waiting for funds.

The process is being handled through the Office of the Director of the Non-Bank Financial Institutions Department.

That department oversees financial service providers that operate outside traditional commercial banking, including foreign exchange bureaus and money remittance operators.

Its role includes supervision, licensing and helping protect the stability of financial services under its mandate.

Although central bank notices seem technical to the ordinary Ugandans, the practical concern is straightforward.

If a customer gave money to Super Gate Forex Bureau for transfer and the transaction was never completed, the Bank of Uganda wants that person to report it before the deadline.

Missing the notice could delay the ability to raise or verify an unresolved claim.
The statement also serves as a broader reassurance at a time when trust in financial institutions remains critical.

“The Bank of Uganda assures the public that it will continue to safeguard the stability and integrity of the financial sector,” the statement said.

That assurance matters because confidence is central to how payment and remittance systems function.

Customers need to trust that when money is deposited for transfer, it reaches the intended destination safely and on time.

When a licensed operator stops part of its business, even voluntarily, regulators often move quickly to notify customers and clarify what happens next.

In this case, the immediate next step is for anyone with an outstanding claim involving Super Gate Forex Bureau’s remittance services to gather their evidence and submit it to the central bank before June 12.

The Bank of Uganda has also opened channels for further inquiries.

Customers seeking clarification can call 0414-258441 or 0414-258446, or email info@bou.or.ug.