EDITOR â€” We refer to articles which appeared on your letters page titled â€œSave us from darkâ€ and â€œUMEME, help usâ€ on unstable electricity supply at Ndejje-Namasuba and Sir Apollo Kaggwa Road respectively.
Through the month of November 2007, there was more power available to all our customers as the ministry in charge of water permitted more water to be made available at the Kiira and Nalubaale power stations to meet the demands during CHOGM. It was a temporary measure and was advertised accordingly. We have since gone back to the loadshedding prior to CHOGM.
We would, however, like to clarify that UMEME is currently undertaking refurbishment of its network, a result of which our customers experience power outages for which we sincerely apologise.
UMEME has also continued to carry out further system maintenance work along Entebbe Road in February, as part of the network refurbishment programme, the advance notices of which were advertised in the media.
Our customers along Sir Apollo Kaggwa Road are facing the problem of overloading of power lines, leading to the regular power failures. UMEME is also working to rectify this situation as part of its network refurbishment project.
Umeme is committed to improved customer service and we ask for the patience and understanding of our customers as we carry out the improvement of the network to improve the quality of our power supply, which programme will take about four years.
Please call our customer helpline numbers 0414/0312/0752 185185 to report any cases of dim light, erratic power supply, faults, safety issues and any power-related issues.
Corporate Communications Manager
Be patient with UMEME