Business

Africa leads the world in mobile money transactions — report

Across Sub-Saharan Africa, informal networks (family, friends, community groups) remain the primary safety net. Many people still rely on these systems during times of financial stress, even as digital platforms expand.

Although mobile money accounts are widespread, access to smartphones, which unlock more advanced financial services, remains uneven, according to The Global Findex Database 2025. (Credit: New Vision file)
By: Jackie Nalubwama, Journalists @New Vision

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In Sub-Saharan Africa, the digital finance revolution is not just visible; it is transformative.

Here, mobile money is not an addition to banking. In many cases, it is the system itself.

According to The Global Findex Database 2025, about 40 percent of adults in the region now have mobile money accounts, making it the global leader in mobile-first financial systems.

That figure may seem modest at first glance, but its significance is huge. In regions where traditional banking infrastructure has long been limited, mobile platforms have effectively leapfrogged physical systems, allowing millions to send, receive, and store money without ever entering a bank.

This has reshaped everyday life, especially for small businesses, which can accept payments digitally, and families can send money across distances instantly. Transactions that were once too small or too costly to process are now viable, the report found.

Nevertheless, the system has challenges. Much of this ecosystem is driven by telecom companies rather than banks, creating a model that is fast-moving but not always fully integrated into formal financial systems. This raises questions about regulation, consumer protection, and long-term sustainability.

At the same time, inequalities persist. While mobile money accounts are widespread, access to smartphones, which unlock more advanced financial services, remains uneven.

Income is the biggest dividing line. Those who can afford smartphones can participate more fully in the digital economy; those who cannot are limited to basic services.

There are also behavioural barriers. Cash remains deeply embedded in many economies, not just because of infrastructure gaps, but because of habit and trust.

Security is another concern. Only about half of users in the region protect their phones with passwords, leaving them vulnerable to fraud. And while financial losses from scams may still be relatively limited, exposure is widespread.

Perhaps the most striking finding is that access does not always lead to resilience.

Across Sub-Saharan Africa, informal networks (family, friends, community groups) remain the primary safety net. Many people still rely on these systems during times of financial stress, even as digital platforms expand.

The region’s experience highlights both the promise and the limits of digital finance. It shows what is possible when technology removes barriers—but also what remains unresolved when systems evolve faster than institutions.

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Africa
Report
Mobile money