“Customers need education. When you are dealing with a smartphone, there are so many applications running in the background. So many times, you do upgrade for applications without actually knowing,” he explained.
By Billy Rwothungeyo
Are you one of those people often grumbling about how the data bundles on your phones "mysteriously disappear"?
Well, Rami Farah, MTN Uganda's Chief Technical Officer says you maybe depleting your bundles without actually knowing it.
"We receive such complaints many times. We have done traces for the customers who complain, and have always shown them where they are depleting the bundle," he said in an exclusive interview with the New Vision on Monday at MTN Towers in Kampala.
Farah said people, especially those using smartphones, should acquaint themselves well with their devices to manage their data bundles well.
"Customers need education. When you are dealing with a smartphone, there are so many applications running in the background. So many times, you do upgrade for applications without actually knowing," he explained.
"People should not open applications that they do not need. You have the option of going to the ‘settings', and choose only the upgrades that you need."
"Sometimes you are browsing Facebook, and you click on the video which is then downloaded. With the speed of the LTE, the videos even download much faster."
During the interview, Farah revealed that the telecommunications giant is set to make further investments on its internet infrastructure.
"We are going to embark on a massive roll out of 3G, and then improve further on the fibre network which already stands at more than 5000km. We have 100 sites of 4G LTE, and we are going to double that number before the end of the year."