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UAE Exchange: Strengthening its presence in Uganda

By Vision Reporter

Added 6th November 2015 02:03 PM

Customers are the nucleus of every activity at UAE Exchange, the leading global remittance, foreign exchange and payments brand.

UAE Exchange: Strengthening its presence in Uganda

UAE Exchange offices along Kampala road.

Customers are the nucleus of every activity at UAE Exchange, the leading global remittance, foreign exchange and payments brand.

Customers are the nucleus of every activity at UAE Exchange, the leading global remittance, foreign exchange and payments brand.

Its penchant for quality and the heart to go that extra mile has made it a favourite of over 7.9 million customers.

For over 35 years now, the brand has been helping people to send money to their dear ones within minutes from across its 750 plus branches that are spread across 31 countries.

In Uganda too, UAE Exchange has built a strong presence. In the last nine years of its operations in the country, the brand has grown stronger and offers a wide range of money transfer and foreign exchange solutions along with loyalty schemes. Serving over 9000 customers daily across its branches, the brand has extended its operations in other African countries including Botswana, Kenya, Morocco, Rwanda, Seychelles and Zambia too.

Till few years ago, one wouldn’t have imagined that bank account credits would be revolutionised but, the phenomenon happened and bank transfers were taken to the next level. Known for being innovative, UAE Exchange brought a lightening service through FLASHremit, instant direct money transfer to the beneficiary’s bank account. Money could be transferred from Uganda to anywhere in the country in USD, EUR, GBP, AUD, CAD, CHF, JPY, AED, MYR, INR, PKR and other currencies. The service was enhanced by offering SMS notifications to both sender and receiver on account credit. Today, there are over 140 correspondent banks which add to the brand’s might.

Nestling quality with a sharp focus on speed and convenience has earned the brand the trust of customers, partners and regulators alike. It has paved way for the brand to offer additional services to its customers like instant money transfer as cash payout to any location through Xpress Money and Western Union.

Recently, the brand celebrated International Customer Service Week on the theme of ‘Innovation’ across its branches globally. The seven-day celebration at Uganda which started from October 4, 2015 witnessed various promotions and contests. Customers’, who transacted and participated in the celebrations at the branches, availed special offers and won exciting prizes.  A lucky draw too was conducted for customers’ who had participated in the Facebook promotions. Ten winners were selected and felicitated with vouchers worth Ugandan Shilling of 100,000 each.

Leveraging on the occasion, UAE Exchange also launched a new WhatsApp number for its customers in Uganda. Customers’ can just ping on +256-772207002 and obtain instant exchange rates on their phone, thus, saving time and cost on a call.

Over the years, the brand has been exploring new ways of enhancing customer experience, be it by adopting new technology, offering new service or improving a new process. In a very short span of time, the brand has become the favorite ‘money transferrer’ of the customers. This penchant for quality has won UAE Exchange the ISO certified brand and many other global awards for quality & business excellence including FiRe 2014 Award, Business Excellence MILAAP 2015 Award, Deutsche Bank STP Excellence Award for the ninth consecutive year since 2007, Superbrand Status for the seventh consecutive year since 2009, Accredited with TISSE 2012 for excellence in Customer Service among others. For more information, please visit http://www.uaeexchange.com/, https://www.facebook.com/UAEExchange/,
http://www.uaeexchangeblog.com/ 

In  2014,  UAE Exchange had handled 6  per  cent  of  the  global remittances while  the remittances  and  foreign exchange businesses in the same year were to the tune of USD 24 billion and USD 25 billion respectively.
 

UAE Exchange: Strengthening its presence in Uganda

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