SIR— I am Matthew Njoroge, a Kenyan working in Nairobi. Last week I stayed in Hotel Africana while on a business trip in Uganda.
SIR— I am Matthew Njoroge, a Kenyan working in Nairobi. Last week I stayed in Hotel Africana while on a business trip in Uganda. I was so disturbed by the lady at the front desk. She is so arrogant that when I requested for change to pay her, she told me to look for change where I could get it. She could not even see that her conduct was a problem. If nothing is done, the hotel will lose some clients like me.