Multichoice, give us a toll-free helpline
EDITOR—I wish to air out my disappointment with the way Multichoice treats us, its clientele. When you call their helpline (0312245245), you spend about six minutes in the queue.
EDITOR—I wish to air out my disappointment with the way Multichoice treats us, its clientele. When you call their helpline (0312245245), you spend about six minutes in the queue.
When you finally get online, the advisors take their time while attending to you.
As if this is not enough, you are billed for every second spent on the helpline. Multichoice, can’t you get a toll-free line for us? At the very least, we should share the bill since most of the time we call, it is because of system breakdown. You are giving us a raw deal.
Kenneth Katumba
Kampala
When you finally get online, the advisors take their time while attending to you.
As if this is not enough, you are billed for every second spent on the helpline. Multichoice, can’t you get a toll-free line for us? At the very least, we should share the bill since most of the time we call, it is because of system breakdown. You are giving us a raw deal.
Kenneth Katumba
Kampala