Well done, Warid Telcom
EDITOR—A week ago, I called the Warid Customer Care Centre with a query about a request I had made for a profile change that had not been done. As a result, I was not able to benefit from the ‘double your airtime’ promotion which has been running.
EDITOR—A week ago, I called the Warid Customer Care Centre with a query about a request I had made for a profile change that had not been done. As a result, I was not able to benefit from the ‘double your airtime’ promotion which has been running.
I expressed my loss of over sh60,000 worth of bonus airtime which I would have got had the Customer Care adviser effected the change.
The Warid Telecom Customer Care adviser, Allan, was able to track my call record, confirmed that the request had been made and also apologised for my loss. But what I appreciated most was the professionalism with which the query was handled and constant feedback about the process.
On Thursday I received a compensation of sh32,000 worth of airtime that came as a pleasant surprise! Well done, Warid!
Belinda Agnes Namutebi
Kampala
I expressed my loss of over sh60,000 worth of bonus airtime which I would have got had the Customer Care adviser effected the change.
The Warid Telecom Customer Care adviser, Allan, was able to track my call record, confirmed that the request had been made and also apologised for my loss. But what I appreciated most was the professionalism with which the query was handled and constant feedback about the process.
On Thursday I received a compensation of sh32,000 worth of airtime that came as a pleasant surprise! Well done, Warid!
Belinda Agnes Namutebi
Kampala