Contact Umeme on 185 and give details
SIR — We refer to a letter entitled “Umeme also owes us money!†published on May 19. Umeme takes note of the customer’s concern and requests him or her to contact our Call Centre by dialling 185 and giving us the particulars of his or her account and receipt information.
SIR — We refer to a letter entitled “Umeme also owes us money!†published on May 19. Umeme takes note of the customer’s concern and requests him or her to contact our Call Centre by dialling 185 and giving us the particulars of his or her account and receipt information.
We will gladly look into the matter and see why this payment is not reflected on the bills. The list of debtors that was published in the media recently should not be seen as harsh by Umeme as the writer alludes as all earlier administrative attempts to obtain payments from those customers have failed.
Umeme makes every attempt to collect payments for energy consumed in order to run the business efficiently and to the satisfaction of all our customers. We would also like to point out that payments for Umeme services, including bill payments, can be made at both our offices and designated partner banks. For all customer queries, please call our telephone helpline, number 185.
Robert Kisubi
Corporate Communications Manager
We will gladly look into the matter and see why this payment is not reflected on the bills. The list of debtors that was published in the media recently should not be seen as harsh by Umeme as the writer alludes as all earlier administrative attempts to obtain payments from those customers have failed.
Umeme makes every attempt to collect payments for energy consumed in order to run the business efficiently and to the satisfaction of all our customers. We would also like to point out that payments for Umeme services, including bill payments, can be made at both our offices and designated partner banks. For all customer queries, please call our telephone helpline, number 185.
Robert Kisubi
Corporate Communications Manager