Trueafrican, I am upset

EDITOR—I recently visited trueafrican.co.ug and decided to request for one of their highly praised ringtones. Each request made to 197 costs sh220. Shortly afterwards, I received a message telling me how the ringtone requested was unavailable.

EDITOR—I recently visited trueafrican.co.ug and decided to request for one of their highly praised ringtones. Each request made to 197 costs sh220. Shortly afterwards, I received a message telling me how the ringtone requested was unavailable. They referred me to 197.co.ug.

This time round, I tried my best to be as careful as possible in my selection. The same thing happened! Sincerely, is this a very courteous way of relating to customers?

I am very disappointed.
Name withheld