Services at Mulago Hospital are free
SIR—Mulago Hospital wishes to acknowledge the concerns of Mr. Sebitosi Nurdin expressed in his letter of June 25 entitled “Mulago experience scared me indeedâ€.
SIR—Mulago Hospital wishes to acknowledge the concerns of Mr. Sebitosi Nurdin expressed in his letter of June 25 entitled “Mulago experience scared me indeedâ€.
The long time spent at the Assessment Centre is also a concern of Mulago Management.
The public is informed that steps are being taken to rectify the situation. Mr. Sebitosi also complained that he paid sh5,000 for a laboratory test for which a receipt was not issued. Paying a bribe for service in a public institution like Mulago is illegal.
The person who receives such money commits an offence. It is official government policy to provide free health service to the people of Uganda. Therefore all services at Mulago Hospital are free. As a National Referral Hospital, we have to ensure the policy is successful.
However, it should be noted that in Mulago, there are unique high-tech equipment and facilities which enable Mulago to serve as a tertiary institution. The cost of maintenance and operating the equipment is exorbitant thereby requiring the beneficiaries to contribute.
But whenever a fee is charged an official Government receipt is issued. About the availability of drugs, Mulago Hospital experienced some shortages from late April to early May but this ended when Government released sh1.5b which was used to stock enough drugs and sundries.
The public is also informed that if somebody gets a problem or a complaint within the hospital complex, please seek assistance from the Public Relations unit located on the fourth floor near the Executive Directors’ office, or Area Managers in every ward.
Eliphaz Ssekabira
Senior Public Relations Officer
Mulago Hospital
The long time spent at the Assessment Centre is also a concern of Mulago Management.
The public is informed that steps are being taken to rectify the situation. Mr. Sebitosi also complained that he paid sh5,000 for a laboratory test for which a receipt was not issued. Paying a bribe for service in a public institution like Mulago is illegal.
The person who receives such money commits an offence. It is official government policy to provide free health service to the people of Uganda. Therefore all services at Mulago Hospital are free. As a National Referral Hospital, we have to ensure the policy is successful.
However, it should be noted that in Mulago, there are unique high-tech equipment and facilities which enable Mulago to serve as a tertiary institution. The cost of maintenance and operating the equipment is exorbitant thereby requiring the beneficiaries to contribute.
But whenever a fee is charged an official Government receipt is issued. About the availability of drugs, Mulago Hospital experienced some shortages from late April to early May but this ended when Government released sh1.5b which was used to stock enough drugs and sundries.
The public is also informed that if somebody gets a problem or a complaint within the hospital complex, please seek assistance from the Public Relations unit located on the fourth floor near the Executive Directors’ office, or Area Managers in every ward.
Eliphaz Ssekabira
Senior Public Relations Officer
Mulago Hospital