MTN, what happens on the helpline?

<br>SIR — Recently, I bought an MTN airtime card which failed to load. <br>On calling MTN customer helpline I was told to contact them the next day.

SIR — Recently, I bought an MTN airtime card which failed to load.
On calling MTN customer helpline I was told to contact them the next day. However, I tried the helpline the whole day without success. The only message I got was that the network was busy. Were they busy handling other subscribers or busy upgrading their machines as they always explain? Something needs to be done!

Joshua Mutabazi
Kampala