Posta Uganda has resolved the matter
Oct 05, 2005
Letter of the day<br><br>SIR — This is in response to a letter entitled “Uganda’s corruption stinks like a skunk,†published on September 21. Posta Uganda would like to set the record straight by informing the public that contrary to what was reported in the article, the matter was handled
Letter of the day
SIR — This is in response to a letter entitled “Uganda’s corruption stinks like a skunk,†published on September 21. Posta Uganda would like to set the record straight by informing the public that contrary to what was reported in the article, the matter was handled with the complainant. We have been in close touch with him but for purposes of clarity we feel it necessary to address the matter in the press.
Posta Uganda received the stated complaints in a letter on June 1 and the matter was forwarded to our security department for investigation.
A reply was thereafter made to the customer in a letter dated June 27.
The contents of the letter were as follows: Cargo handling services at Mombasa port were privatised in April 2004 and as a result, there was an impasse between the Postal Corporation of Kenya and the private clearing agents at the port revolving around the new charges on mail handling.
This situation unfortunately led to delays in mail clearance at the port, which affected both Kenya and Uganda. We informed the customer about the problem and promised to notify him as soon as his consignments arrived.
Posta Uganda went a step further and informed the customer that the consignments would be handed over to him once clearance from the respective authorities was granted as follows:
- The consignment of vegetable and fruit seeds had to be cleared by the Ministry of Agriculture, in accordance with the plant protection and seed statute.
- The cancer medication had to be cleared by the National Drug Authority.
- The clothes, sports equipment and indoor games had to be cleared by the Uganda Revenue Authority. Posta sympathises with the customer but we cannot work contrary to the laws that govern our operations.
We wish to inform the public that on February 25, 2003, Posta Uganda signed a Memorandum of Understanding with the Uganda Police, the Uganda Revenue Authority, National Drug Authority, the Association of Courier Companies of Uganda and Uganda Communications Commission, which stipulates that all parties should work closely to root out trafficking of illegal items and ensure maximum security of mail.
Posta Uganda wishes to take this opportunity to remind our customers about the following important information: Surface mail (mail delivered through Mombasa by ship) moving from Europe and America takes up to three months to arrive in Uganda.
We advise customers to use airmail or EMS courier service for speedy delivery. Posta Uganda has got an electronic money transfer system in place. this service ensures a safer and faster way to transfer money throughout Uganda and East Africa.
Customers are encouraged to use the registered mail service or the EMS courier service to send or receive valuables items. We have put up posters in every post office, which clearly state the list of items that we do not accept to be sent by post. We take this opportunity to thank our customers for the continued support and loyalty they have accorded us, and we are committed to continue providing the best of services in Uganda. Posta Uganda has a fully-fledged customer service centre at Kampala General Post Office manned by professionals.
Martin Kigozi
Communications manager
Posta Uganda
SIR — This is in response to a letter entitled “Uganda’s corruption stinks like a skunk,†published on September 21. Posta Uganda would like to set the record straight by informing the public that contrary to what was reported in the article, the matter was handled with the complainant. We have been in close touch with him but for purposes of clarity we feel it necessary to address the matter in the press.
Posta Uganda received the stated complaints in a letter on June 1 and the matter was forwarded to our security department for investigation.
A reply was thereafter made to the customer in a letter dated June 27.
The contents of the letter were as follows: Cargo handling services at Mombasa port were privatised in April 2004 and as a result, there was an impasse between the Postal Corporation of Kenya and the private clearing agents at the port revolving around the new charges on mail handling.
This situation unfortunately led to delays in mail clearance at the port, which affected both Kenya and Uganda. We informed the customer about the problem and promised to notify him as soon as his consignments arrived.
Posta Uganda went a step further and informed the customer that the consignments would be handed over to him once clearance from the respective authorities was granted as follows:
- The consignment of vegetable and fruit seeds had to be cleared by the Ministry of Agriculture, in accordance with the plant protection and seed statute.
- The cancer medication had to be cleared by the National Drug Authority.
- The clothes, sports equipment and indoor games had to be cleared by the Uganda Revenue Authority. Posta sympathises with the customer but we cannot work contrary to the laws that govern our operations.
We wish to inform the public that on February 25, 2003, Posta Uganda signed a Memorandum of Understanding with the Uganda Police, the Uganda Revenue Authority, National Drug Authority, the Association of Courier Companies of Uganda and Uganda Communications Commission, which stipulates that all parties should work closely to root out trafficking of illegal items and ensure maximum security of mail.
Posta Uganda wishes to take this opportunity to remind our customers about the following important information: Surface mail (mail delivered through Mombasa by ship) moving from Europe and America takes up to three months to arrive in Uganda.
We advise customers to use airmail or EMS courier service for speedy delivery. Posta Uganda has got an electronic money transfer system in place. this service ensures a safer and faster way to transfer money throughout Uganda and East Africa.
Customers are encouraged to use the registered mail service or the EMS courier service to send or receive valuables items. We have put up posters in every post office, which clearly state the list of items that we do not accept to be sent by post. We take this opportunity to thank our customers for the continued support and loyalty they have accorded us, and we are committed to continue providing the best of services in Uganda. Posta Uganda has a fully-fledged customer service centre at Kampala General Post Office manned by professionals.
Martin Kigozi
Communications manager
Posta Uganda