Why should utl charge service fee on prepaid landline?
Mar 24, 2004
SIR — The explanation given by utl in a letter published on March 19 about the service charge of sh10,000 is false.
SIR — The explanation given by utl in a letter published on March 19 about the service charge of sh10,000 is false.
It is an insult to subscribers to call the sh10,000 a prepaid deposit because:
This money is not a deposit as it is deducted from our accounts at the beginning of every month.
It is not justified. utl call charges for the prepaid landline are more expensive than those on the Classic landline (the one with bills).
Why should the prepaid landline have a service charge yet this money is recovered through the higher call rates? This is very unfair to utl customers. Thank God at least we have alternatives today.
Concerned Subscriber
It is an insult to subscribers to call the sh10,000 a prepaid deposit because:
This money is not a deposit as it is deducted from our accounts at the beginning of every month.
It is not justified. utl call charges for the prepaid landline are more expensive than those on the Classic landline (the one with bills).
Why should the prepaid landline have a service charge yet this money is recovered through the higher call rates? This is very unfair to utl customers. Thank God at least we have alternatives today.
Concerned Subscriber