Here are the facts about the damaged luggage as we know them

SIR— I refer to a letter “Luggage pilfered on the plane” in last Saturday’s edition. Whereas some of the allegations are correct, the conclusions are wrong. I wish to state the following: Ms R. Abe and her family arrived on our flight SN 471, Friday, July 19. She declared one suitcase missing and filed a report no. EBBSN10192 with ENHAS, our handling agent, at Entebbe that night. On Saturday, passenger B on the same flight (name withheld) came into our Kampala office with Ms Abe’s suitcase. He said he had mistaken it for his and forced it open only to find that it wasn’t. He offered to meet the costs of his error. We contacted Ms Abe with this information and gave her the contact of the passenger and a meeting was arranged in our office for Tuesday, July 23, at 11am. Passenger B arrived on time and we waited for Ms Abe. We made calls but her phone was off, sent an SMS to her family and herself; no appearance. At 12pm passenger B gave up waiting and I left for a meeting. Ms Abe arrived a few minutes after 12pm! She has since refused to take her bag or talk to passenger B who admits having forced her bag open by mistake. We have sent it back to ENHAS our handling agent at Entebbe Airport.We are wondering why our client would not like to meet and agree with passenger B and why she chose to use the media to resolve the matter.We find it unfair to be asked to pay for someone else’s mistakes especially when that person is willing to pay for them. We deeply regret the damage caused to Ms Abe’s case. However, it was not caused in any way by SN Brussels Airlines. We are still willing to act as mediators between the two parties.Roger WamaraSales and Marketing Manager for UgandaSN Brussels Airlines