Managing the disorder

Mar 28, 2010

IGNIE Igundura, the Uganda Civil Aviation Authority’s director of public affairs, says there are many people who enjoy flying. <br>“It only calls for information and communication. <br>

IGNIE Igundura, the Uganda Civil Aviation Authority’s director of public affairs, says there are many people who enjoy flying.
“It only calls for information and communication.

There are mechanisms in place and courses provided by individual airlines for their clients. There are corporate brochures given by airlines at the time of booking tickets,” he says.

“People should also pay attention to the information given in the aircraft before take-off. It gives you a sense of security.

“Not only that, people should conquer the fear of flying because airlines have trained their cabin crew so well that they know how to handle all these — the young, the old, the scared,” he explains.

However, critics argue that airlines have deteriorated in managing first-time and phobic flyers.

“In the past, airline employees were better able to assist scared passengers; many still do, but additional duties have diverted their attention,” observes an aircraft employee in Kampala.

“Its important that a traveller learns some basics like what causes airplane turbulence, how likely an airplane crash is, airline safety, how to cure motion sickness, what causes aircraft accidents or why take-off feels so scary,” Chance advises.

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