Nakyobe pushes for technology in service delivery reform

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The head of public service and secretary to the cabinet, Lucy Nakyobe Mbonye, has called for technology-driven innovations to improve service delivery in government.

Leading a high-level delegation of permanent secretaries and officials from the Chandler Institute of Governance in Singapore on a guided tour of the Uganda Registration Services Bureau (URSB), Nakyobe commended the Bureau for transforming registration services with high technological innovations.

Nakyobe said innovation will be one of the key performance indicators for permanent secretaries in the financial year 2025/26.

“One of the key performance indicators will be re-engineering and automation of their respective ministries. As public service leaders, we must adopt systems that simplify processes and enable citizens to access services quickly and efficiently,” Nakyobe said.

She emphasised the importance of embracing technology-driven solutions to improve service delivery across government ministries.

The team was given a guided tour of the Uganda Business Facilitation Centre (UBFC) to experience firsthand the advancements in service delivery.

During the visit, URSB officials from various directorates outlined the innovations and reforms that have contributed to the transformation of registration services. These interventions have significantly enhanced efficiency, automation, and accessibility.

The permanent secretaries were determined to uncover the turnaround strategies to implement these successful practices in their ministries. They engaged actively and asked questions about business registration, copyright, and intellectual property.

URSB board chairman, Francis Butagira, expressed his appreciation for the visit, noting that such engagements foster collaboration and national development.

“Last week, we hosted foreign diplomats here to showcase Uganda as a prime business destination,” Butagira said. “Strengthening institutions like URSB is key to creating an efficient system that stimulates investment and economic growth.”

Alex Anganya, the deputy registrar general at URSB, re-echoed the agency’s commitment to working closely with government ministries to drive legal and administrative reforms.

“We are always happy to collaborate with ministries that champion innovation and legal reforms,” Anganya stated. “Our Board of Directors plays a crucial role in ensuring accountability and strategic direction. We take pride in our team, which is innovative, committed, and up to the task and consistently delivers results.”

He further acknowledged the government’s continued support, which has been instrumental in URSB’s achievements and overall performance.