Equity Bank unveils new digital business banking platform
Serumaga noted that the bank has, over the past year, made significant investments in technology, including the establishment of a local data centre and upgrades to its core systems to deliver faster, more reliable services.
Equity Bank Executive Director Claver Serumaga speaking at the launch of the new online banking platform at Protea Hotel on Wednesday. (Courtesy Photo)
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Equity Bank Uganda has unveiled a new digital business banking platform designed to enhance efficiency, streamline transactions, and empower enterprises with real-time financial management tools.
Speaking at the launch held at Protea Hotel Kampala Skyz on Wednesday, Equity Bank Executive Director Claver Serumaga said the platform reflects a deliberate shift toward modern infrastructure aimed at improving business operations and responding to the fast-changing demands of today’s economy.
Serumaga noted that the bank has, over the past year, made significant investments in technology, including the establishment of a local data centre and upgrades to its core systems to deliver faster, more reliable services.
“We have been very deliberate, investing heavily in technology and infrastructure to ensure we bring convenience to our customers, because today business cycles are faster and payments, which are at the heart of commerce, have transformed significantly,” he said.
He explained that the new platform is a complete rebuild rather than an upgrade of previous systems, designed to support speed, precision, and control for businesses operating in increasingly digital environments.
The platform enables customers to manage multiple accounts across different currencies, execute bulk transactions such as payroll instantly, and integrate directly with enterprise resource planning systems for real-time reconciliation and reporting. It also provides enhanced visibility of cash flows, helping businesses make informed financial decisions.
“We did not upgrade the old system—we built a new one from the ground up. This platform puts power in the hands of our customers, allowing them to run their businesses with speed, precision and control, anytime and from anywhere,” Serumaga added.
Also speaking at the event, Dr Tumubweine Twinemanzi from the Bank of Uganda described the platform as a major step in advancing business digitisation and strengthening Uganda’s financial ecosystem.
“This is more than just a platform. It is about making digital banking a reality for businesses—enabling secure, 24/7 transactions and changing how businesses engage with financial services,” he said.
Dr Twinemanzi noted that such innovations support financial inclusion by improving access to quality services, while also generating digital transaction data that enhances transparency and accountability.
However, he cautioned that increased digitisation comes with new risks, urging businesses to strengthen cybersecurity measures, manage user access carefully, and safeguard devices used to access financial platforms.
He emphasised that interoperability remains a key priority for Uganda’s financial sector, calling for seamless integration across payment systems to improve efficiency. He added that digital payments play a critical role in economic activity, enhancing the effectiveness of monetary policy and improving overall visibility in the financial system.