Commitment to customer satisfaction drove the innovation and eventual launch of the Uganda Airline mobile app, Uganda Airlines chief executive officer Jennifer Bamuturaki has said.

During the app's launch at the Sheraton Kampala Hotel gardens in Kampala on Tuesday, Bamuturaki pledged to stick to that commitment.

According to her, the airline introduced a convenient way for travellers to consume its services, a key milestone as the airline strives to improve its service delivery to the passengers boarding Uganda's aircraft.

“This app shall help the company and passengers to have a streamlined convenient way of providing user-friendly booking and ticketing processes and an overall delightful buyer experience for customers. We acknowledge that airline guests rely heavily on their mobile phones for their regular activities, including travel, and it's, therefore, essential for us to provide convenience with this new app in the palm of every traveller," Bamuturaki assured.

The Uganda Airlines Chief Executive Officer Jennifer Bamuturaki with Airline IT manager Don Mubiri and Cabin Crew launching the App at Sheraton Hotel yesterday. (Photo by Isaac Nuwagaba)

Uganda Airlines information technology manager Don Mubiri manager said the app seeks to help in addressing disruptions in operational processes which saves time.  

“This new system of operation is readily available for iOS and Android smartphones, the new app features all Uganda Airlines flight information and customer service tools, making it a one-stop shop for our clients,” he said.

"These features, designed to simplify travel for our clients, include the ability to easily book and pay for flights, check flight status and schedules, view personal flight details, check-in for flights, and enrollment for the crane flyer frequent programme," Mubiri added.

According to him, with security being a top priority, the app is equipped with robust encryption and authentication measures to safeguard passenger data and ensure a secure booking and payment process.

Uganda Airlines is Uganda’s flagship national passenger and cargo carrier that started in 2019. It provides scheduled air transportation services in East Africa and near-international markets.

Deo Nyanzi, the airlines' sales and marketing manager, said the airline was awarded the World's Youngest Aircraft Fleet Award, given by Ch-Aviation in 2020, 2021 and 2022.