Towns
Telecoms banned from sending junk SMSPublish Date: Jun 08, 2014
Telecoms banned from sending junk SMS
  • mail
  • img
newvision

By David Mugabe

KAMPALA - All new telecom promotions have been suspended in a move aimed at improving quality of service and experience.

The Uganda Communications Commission (UCC) public relations officer, Isaac Kalembe, explained that the decision was made after an outcry from the public about unsolicited SMS.

“Sometimes, subscribers’ money is deducted after they have received an unsolicited SMS. When complaints are raised, the service providers promise to end the sending of SMS, but they do not,” said Kalembe on Friday.

He disclosed that customers were complaining most about unsolicited messages.

UCC executive director Godfrey Mutabaazi said the ban would be reviewed only after the service providers comply with the conditions set for them.

Private ICT analysts have explained that service providers were exploiting a loophole in the law that allows telecoms to send messages to subscribers as an agreed terms of service when they buy SIMcards.

This is compounded by a largely ignorant public and a Parliament that have not studied the loophole and, therefore, cannot reign in on the telecoms, despite a huge public outcry.

“So, last week, we wrote to them giving them June 6 as the deadline for them to put their houses in order,” said Kalembe

“We want to plug all the gaps in the existing laws. We have drafted guidelines that we have been discussing with them (telecoms),” said Kalembe.

UCC has demanded that operators must put in place an operational and sustainable mechanism acceptable to UCC to ensure that consumers are not subjected to mobile spam as defined under the UCC Guidelines on content, services and applications.


Also related to this story

Telecom firms accused of cheating customers

Minister tasks UCC on telecom services quality

The statements, comments, or opinions expressed through the use of New Vision Online are those of their respective authors, who are solely responsible for them, and do not necessarily represent the views held by the staff and management of New Vision Online.

New Vision Online reserves the right to moderate, publish or delete a post without warning or consultation with the author.Find out why we moderate comments. For any questions please contact digital@newvision.co.ug

  • mail
  • img
blog comments powered by Disqus
Also In This Section
‘I cannot ask sex workers to quit’
A woman who describes herself as the "ssenga (counselor) of sex workers" says she cannot ask prostitutes to quit the trade....
Ankole youth demand restoration of Ankole monarchy
The youth wing that supports the restoration of the Ankole monarchy known as Engabo Z’Ankole have appealed to government to consider the restoration of the Ankole Kingdom....
Should voters be given power to recall MPs?
A cabinet sub-committee is refining constitutional amendments which seek to, among others, give voters powers to recall MPs....
Chimpanzee kidnaps, kills 2-year-old boy
A two-year-old child has been killed by a chimpanzee, which kidnapped him in the garden in the presence of the parents....
Juliana Kanyomozi
The son of Ugandan singer Juliana Kanyomozi will be laid to rest on Friday at 4.00pm local time in Matugga....
Reach Out Mbuya founder Fr. Archetti dies
The Rev. Fr. Joseph Pietro Archetti, who started Reach Out Mbuya HIV/AIDS Initiative in Uganda, has died aged 80....
Should government review powers of kings?
Yes
No
Can't Say
follow us
subscribe to our news letter