Government toll free line launched

Sep 19, 2017

The center will be used as a channel for feedback and suggestions from citizens.

FEEDBACK| SERVICE DELIVERY

The Government of Uganda through the ministry of ICT has launched the Citizen Interaction Centre to serve as the primary contact point for its citizens to enhance the monitoring of service delivery.

The center will be used as a channel for feedback and suggestions from citizens. The initiative comes after the increased public outcry over poor service delivery.

"In order to harmonize government communication and increase contact with citizens, we have set up a center where citizens will call government and share their views about what they want, need and opinions on service delivery and their overall expectation from Government," said Duncan Abigaba, the manager of the Citizen Interaction Centre.

Abigaba also noted that the people will be able to call from any part of the country. Citizen will use a toll free code 900 at any time.

Despite government spending heavily on monitoring units, delivery of public services in nearly all sectors of the economy is still poor.

"Through the center, the citizens are able to interact with their Government through multiple channels such as a toll free phone line, email, social media platforms, websites, online chat and SMS. The data generated through these interactions is analysed to inform policy decisions, guide in the formulation of interventions and in the creation of targeted messages to citizens," said Abigaba.

The center will aggregate data from MDAs and transform it into clear simplified visualized and analysed information-and channels it to responsible communication centers of government.

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