What is happening at Housing Finance?
Feb 09, 2009
EDITOR—I had a bad experience at Housing Finance, Kampala Road on February 4. I spent more than an hour in the queue waiting to be served. But what annoyed most customers is that the usually packed banking hall had four tellers instead of the usual sev
EDITOR—I had a bad experience at Housing Finance, Kampala Road on February 4. I spent more than an hour in the queue waiting to be served. But what annoyed most customers is that the usually packed banking hall had four tellers instead of the usual seven.
A person who was standing behind me told us that it has been like that for the last two or so days.
In such a situation we would have expected the manager to explain what was happening but he was nowhere to be seen! As we were making noise in the queue, one member of staff called Augustine, tried to explain to the now tired and disgusted customers who were not convinced.
His explanation was that most tellers were taken upcountry and other branches!
This man should be applauded for this although we did not buy his explanation because he seemed to be too junior to talk on behalf of management! Banks should know that their customers are also employed somewhere else and have businesses to attend to.
So why should they be subjected to torture by a service provider?
I will be happy if Housing Finance and other banks in the same category can find a quick solution to these long queues.
Godfrey Kayitarama
Kampala
We apologise for the inconvenience we might have caused Mr Kayitarama. We have taken note of the concerns that you raised regarding the delays in service delivery on February 4 and have addressed them accordingly.
We are in the process of expanding our branch network and other service delivery points to enable our customers access our products and services easily. We thank you for your continued support to our bank.
Beatrice M. Isagayite
Ag. Manager Marketing/
Public Relations
Housing Finance Bank
A person who was standing behind me told us that it has been like that for the last two or so days.
In such a situation we would have expected the manager to explain what was happening but he was nowhere to be seen! As we were making noise in the queue, one member of staff called Augustine, tried to explain to the now tired and disgusted customers who were not convinced.
His explanation was that most tellers were taken upcountry and other branches!
This man should be applauded for this although we did not buy his explanation because he seemed to be too junior to talk on behalf of management! Banks should know that their customers are also employed somewhere else and have businesses to attend to.
So why should they be subjected to torture by a service provider?
I will be happy if Housing Finance and other banks in the same category can find a quick solution to these long queues.
Godfrey Kayitarama
Kampala
We apologise for the inconvenience we might have caused Mr Kayitarama. We have taken note of the concerns that you raised regarding the delays in service delivery on February 4 and have addressed them accordingly.
We are in the process of expanding our branch network and other service delivery points to enable our customers access our products and services easily. We thank you for your continued support to our bank.
Beatrice M. Isagayite
Ag. Manager Marketing/
Public Relations
Housing Finance Bank