I am very disappointed!
Mar 28, 2006
SIR— I am disappointed by the way Nile Bank has handled the issuance of new personal Identification Number (PIN) which started on February 21 and was supposed to end on February 25. Customers were informed to apply for new PINs from their respective branches so I went to Garden City on Saturday wh
SIR— I am disappointed by the way Nile Bank has handled the issuance of new personal Identification Number (PIN) which started on February 21 and was supposed to end on February 25. Customers were informed to apply for new PINs from their respective branches so I went to Garden City on Saturday when the update was complete.
The forms I filled in actually had a space in which they asked where I would prefer to pick the PIN from. However, when I went to garden city I was informed the PIN would be ready on Monday, February 27.
When I returned there, I was informed that I could not get it from Garden city because there was a change in procedure so I would have to get it from Jinja road.
I was desperate enough and went to Jinja road but to my surprise, I found hundreds of people in the queue and under the tents. I decided to line up and I was informed some of them had been in the line for over three hours! It then started raining and we all dashed for shelter. Why does the management of Nile bank expect an individual to line up for over four hours to get a PIN?
Aren’t Nile Bank customers supposed to be employed somewhere? When do they get to work? Whoever changed the procedure did not have the customers at heart. I am a disgruntled customer who had to go through the election period without money and still spend a long time without using my ATM card. Nile Bank must find a sensible solution.
Anthony Senku
Kampala
The forms I filled in actually had a space in which they asked where I would prefer to pick the PIN from. However, when I went to garden city I was informed the PIN would be ready on Monday, February 27.
When I returned there, I was informed that I could not get it from Garden city because there was a change in procedure so I would have to get it from Jinja road.
I was desperate enough and went to Jinja road but to my surprise, I found hundreds of people in the queue and under the tents. I decided to line up and I was informed some of them had been in the line for over three hours! It then started raining and we all dashed for shelter. Why does the management of Nile bank expect an individual to line up for over four hours to get a PIN?
Aren’t Nile Bank customers supposed to be employed somewhere? When do they get to work? Whoever changed the procedure did not have the customers at heart. I am a disgruntled customer who had to go through the election period without money and still spend a long time without using my ATM card. Nile Bank must find a sensible solution.
Anthony Senku
Kampala