SIRâ€” We wish to thank Kelly MacTavish Mungar for bringing to our attention her disappointment with the way her landline problem has been handled in a letter to the editor of The New Vision of Thursday last week, titled, â€œWhy does UTL offer poor service on the landline?â€
We have since spoken to her and established what the problem was.
Steps have already been taken to solve it.
We apologise for the inconvenience caused her through our delays.
Over the past year, we have taken positive steps to improve our landline service by investing in modern landline infrastructure, re-training our staff and improving
our customer care.
In central Kampala, we have installed new telephone exhanges in Makerere, Mbuya, Nsambya and Bbunga.
Upcountry, a new exchange was recently installed in Mbarara.
These efforts will continue this year across the country.
This is proof that we do want to offer high-level services, not just with our landlines but with our mobile, internet and data services as well.
Our priority is to keep our customers happy.