MTN, what happens on the helpline?

By Vision Reporter

<br>SIR â€" Recently, I bought an MTN airtime card which failed to load. <br>On calling MTN customer helpline I was told to contact them the next day.

SIR — Recently, I bought an MTN airtime card which failed to load.
On calling MTN customer helpline I was told to contact them the next day. However, I tried the helpline the whole day without success. The only message I got was that the network was busy. Were they busy handling other subscribers or busy upgrading their machines as they always explain? Something needs to be done!

Joshua Mutabazi
Kampala

MTN, what happens on the helpline?