New public officers tipped on service delivery

As many as 107 newly recruited civil servants have been inducted and trained in effective and efficient service delivery.

The new public officers were advised to discard the common practice of officers leaving their jackets at their office desks – to show that they are around – and leave office to do other things.

"You are a new public officer and government expects you to deliver services effectively to benefit citizens and spur economic growth," Enoch Mutambi, the acting director of Civil Service College Uganda said in Jinja.

He told them to embrace new technological changes to transform the public service.

Mutambi (pictured below) also cautioned the new public officers against corrupt tendencies and avoid being rude to clients, tipping them to have good customer care attitude to realize efficient service delivery.

"Being rude is undesirable. The office you occupy is in the public trust and you need to treat people as your customers," he said.

The induction was aimed at equipping the new recruits with general knowledge on how the three arms of government work and what is expected of them.

They were from the ministries of finance, foreign affairs, public service and agriculture and fisheries.

Mark Seremba, the head of governance programme at Civil Service College Uganda, implored the new public officers to be patriotic while serving their country.

Patriotism is vital as it involves geo-politics, national interest and country's natural resources which they should be conversant with, he added.

Facilitators Jorem Ojulun and Ronnie Mbabali took the participants through topics such as performance, financial and leadership managements and procurement as well as cross-cutting issues for example HIV/AIDS, environment and integration of the East African Community (EAC).