How does Umeme account for such high tariffs?
Jun 02, 2007
SIR — I am glad that the Umeme Communications manager, Mr Robert Kisubi, replied to the complaints of a customer from Najjanankumbi on constant loadshedding (The New Vision, May 31 ).
SIR — I am glad that the Umeme Communications manager, Mr Robert Kisubi, replied to the complaints of a customer from Najjanankumbi on constant loadshedding (The New Vision, May 31 ).
I would like my problem addressed too.
Kisubi and Umeme are not new to the problem of electricity outages in Nansana East II, Gadaffi Close.
Every other day, and we have evidence, we call Umeme about a power outage, low power and power fluctuations that destroy our electrical appliances. I have called Kisubi very often and written to him and the customer care manager twice about the issue. This has gone on for the past three years and Umeme does not seem to care about us and yet the bills we are given are not justifiable!
How can you bill sh70,000 a household that has had about seven days only of electricity supply in a month?
This is a household that uses energy savers (not supplied by the government) and uses gas and charcoal for cooking!
Does Umeme enjoy listening to calls from residents of Gaddaffi Close on their 185 line?
how can we account for the airtime spent on calls that are not usually responded to?
For the past 11 days we have had no power.
what have the Umeme engineers done about it?
Mr Kisubi, we appreciate your position and your work but all we need is electricity when we are supposed to have it.
Allow us to cope with the loadshedding but not the constant faults and lack of good customer care.
Lydia Mango
Nansana, Wakiso
I would like my problem addressed too.
Kisubi and Umeme are not new to the problem of electricity outages in Nansana East II, Gadaffi Close.
Every other day, and we have evidence, we call Umeme about a power outage, low power and power fluctuations that destroy our electrical appliances. I have called Kisubi very often and written to him and the customer care manager twice about the issue. This has gone on for the past three years and Umeme does not seem to care about us and yet the bills we are given are not justifiable!
How can you bill sh70,000 a household that has had about seven days only of electricity supply in a month?
This is a household that uses energy savers (not supplied by the government) and uses gas and charcoal for cooking!
Does Umeme enjoy listening to calls from residents of Gaddaffi Close on their 185 line?
how can we account for the airtime spent on calls that are not usually responded to?
For the past 11 days we have had no power.
what have the Umeme engineers done about it?
Mr Kisubi, we appreciate your position and your work but all we need is electricity when we are supposed to have it.
Allow us to cope with the loadshedding but not the constant faults and lack of good customer care.
Lydia Mango
Nansana, Wakiso