Umeme responded to the Wakiso problem
Apr 26, 2006
SIR — We refer to your letter entitled “Umeme has poor customer care†published in the <i>Sunday Vision</i> of April 23. Mr. Bart Mugalu wrote about the delay in the removal of sagging wires in Wakiso town, Kirookiro Zone.
SIR — We refer to your letter entitled “Umeme has poor customer care†published in the Sunday Vision of April 23. Mr. Bart Mugalu wrote about the delay in the removal of sagging wires in Wakiso town, Kirookiro Zone. Umeme has established the facts in this case as follows:
The customer (by his own admission to us) took the letter to our former office at Nakulabye and was advised by the security guard there that it was no longer an Umeme office.
The customer, whom we have since spoken to, then delivered the same letter to our Metro office on Pilkington Road where he says a lady whom he cannot not identify referred him to our office at Natete–Kabusu.
On April 20 this same letter was delivered at our Natete–Kabusu office, and was reported by our office to our call centre on 185. Mr Mugalu confirms to us that on Sunday, April 23, Umeme resolved the matter and the wires are no longer a threat to the public in the area.
Umeme, as a policy, takes the issue of safety as a matter of priority and advises its customers and the public to immediately report any electricity cases which could be a threat to public safety to our call centre on telephone number 185.
We also request all our customers to report all electricity matters on our 185 phone number and ensure that they receive a reference number from us for proper and accurate follow-up.
We regret any delays on our part in the delivery of satisfactory customer service
Robert Kisubi
Corporate Communication Manager
The customer, whom we have since spoken to, then delivered the same letter to our Metro office on Pilkington Road where he says a lady whom he cannot not identify referred him to our office at Natete–Kabusu.
On April 20 this same letter was delivered at our Natete–Kabusu office, and was reported by our office to our call centre on 185. Mr Mugalu confirms to us that on Sunday, April 23, Umeme resolved the matter and the wires are no longer a threat to the public in the area.
Umeme, as a policy, takes the issue of safety as a matter of priority and advises its customers and the public to immediately report any electricity cases which could be a threat to public safety to our call centre on telephone number 185.
We also request all our customers to report all electricity matters on our 185 phone number and ensure that they receive a reference number from us for proper and accurate follow-up.
We regret any delays on our part in the delivery of satisfactory customer service
Robert Kisubi
Corporate Communication Manager