Africaonline defends its service record

SIR-We wish to apologise to the customers who have complained about Africaonline service. We take this opportunity to explain the problem and what we are doing about it. It is true that we issued notices to all our subscribers informing them of the upgrade of our services. Specifically, since March, we have undertaken a number of major changes of a technical nature in order to improve the quality of service required to cater for increased traffic on our network including: - Migrating customers from the 'customer@swiftuganda' old billing system to a new automated 'customer@africaonline' system. Relocation of our VSAT satellite equipment to a new site. Bandwidth upgrade which necessitated change from the old band width provider. The problems experienced in the past two weeks that caused a delay in your e-mails reaching it's recipients are due to changes we were making to fit the new bandwidth upgrade. Due to the complexity of the problem, we last week flew in engineers from our head office, and I am glad to say that the problem has been fixed. We will be running advertisements in the press to keep you informed on progress of the other on going service improvement measures. Andrew Wandera WMC Investments, Kampala