Despite Barclays Kenya indicating that it intends to close seven branches in a review of its business operations, the Ugandan subsidiary has assured its customers that the development in the neighbouring country will not be replicated in Uganda.
Barclays Uganda Head of Marketing and Corporate Relation, Harriette Kasirye told New Vision that the decision to close branches is always based on a specific business/market and the importance of a particular branch.
She, however, added that the bank will not open any new branch going forward as it pushes for enhanced digitalisation of customer channels and products as opposed to opening brick and mortar branches.
“We closed two branches last year but we will not close any this year and it is also unlikely that you will hear us open new branches because we are pushing for digitalization; instead of opening branches, we will enhance the digital platform so that we can serve our customers better,” Kasirye said.
Barclays Bank Kenya announced on Monday that it would close five braches including the Moi Avenue, Haile Selassie, Waiyaki Way, Kawangware, Rahimtulla, Nakumatt Meru and Wundanyi branches.
Employees working in the affected branches will be redeployed based on available opportunities and matching competency skills.