The independent Quality of Service (QOS) assessment that was carried out by the Uganda Communications Commission and published in the leading daily newspapers indicated MTN Uganda as the leading network operator for the period February 2014 to June 2014.
The report covered a number of parameters which include among others Successful Call rate, Blocked call rate and Dropped call rate.
MTN Uganda’s focus over the last year was on Network Quality, the rollout of innovative Products and Services, improvement of Customer Experience and wide distribution network which have consolidated our leadership in quality service and delivery.
“This is a fantastic achievement and reflects the results of our investment program and network optimization focus over the last few months. What is particularly pleasing is that we are the clear leader in important cities like Mbale, Jinja, Kasese, Kabale, Masaka and Mbarara. This is a clear indication that MTN has not only limited our investment to Kampala but has focused on the whole of Uganda,” said Chief Executive Officer, Brian Gouldie.
In 2013 MTN investments in Uganda exceeded Ushs 137 billion and in 2014 UGX 150 billion.
This is part of a cumulative investment exceeding Ushs 1.7 Trillion in Uganda since 1998.
This has gone towards network rollout and upgrades as well as a number of other infrastructure developments to support our subscriber growth and the rollout of new innovative products and services.
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MTN becomes Uganda’s leading network operator