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Tuesday,September 18,2018 20:09 PM

URA needs to watch its image

By Vision Reporter

Added 30th August 2009 03:00 AM

EDITOR—I was one of the ‘lucky’ few to be invited for an interview with one of Uganda’s prestigious Government institutions—the Uganda Revenue Authority. I therefore expected the best services and facilities from them.

EDITOR—I was one of the ‘lucky’ few to be invited for an interview with one of Uganda’s prestigious Government institutions—the Uganda Revenue Authority. I therefore expected the best services and facilities from them.
Unfortunately, due to the large number of applicants, my interview was postponed for three days, which I endured. However, i had to wait for six hours on the last day before I could be interviewed. The panel did not find it necessary to apologise for keeping us waiting! My point is, how can an organisation expect potential employees to sell themselves in an interview after waiting for such a long time? What time management image and customer service skills is the URA imparting to future and current employees, if it is normal for the bosses to keep people waiting and not apologise and consider it as normal? One wonders whether it was because the position advertised was for small fish that management behaved in such a way. Would they have treated applicants differently if they were being recruited for a corporate position? We may never know. Companies of all description should have customer service skills for the benefit of both their clients and employees— current and potential. Shame on URA!

Name withheld

URA needs to watch its image

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