MOST workers complain that their bosses are too busy for them and their problems. Amazingly, when the bosses organise forums for them to talk, they feel inhibited to say what is on their minds.
George Kironde, a human resource lecturer at the Centre for International Studies, says such a situation is caused by several factors like the personality of the boss and the preconceived mind of workers towards the companyâ€™s policy.
â€œIt is embarrassing for a leader to make an address and no one asks a question. Sometimes it is caused by the person who is addressing them. So bosses should avoid pin pointing at workers who ask touchy questions,â€ Kironde notes.
Sometimes bosses donâ€™t give workers time to ask questions after addressing them, yet they must be the ones to let the discussion start.
Kironde says steps to let workers ask questions after the meeting vary according to the type of meeting. Some meetings aim at solving problems, while others are introducing new programmes or orders.
â€œIf a company had a problem and it forwards it to workers to discuss and have a solution, why not allow them to discuss?â€ Kironde asks.
Before the meeting, provide the workers with written information about the subject. This will give them a chance to review and understand the subject in order to consider the questions to ask.
Some bosses just hijack workers for meetings. This stops some from asking questions. They normally think about possible implications after asking certain questions.
Bosses should arrive early for the meeting in order to interact with the workers before walking in for the session. This creates rapport with the workers.
The boss should make his presentation for not more than a quarter of the total time of the meeting. The remaining time should be left for the dialogue.
Allow questions to be asked on condition of anonymity. This can be done by filling a questionnaire card or mailing questions to the concerned.
If all the above is done and the workers still fail to ask questions, the boss should raise controversial questions based on the pre-meeting research like What isnâ€™t going well at the company? What they would do if given his/her task?
Why staff fail to ask questions