Who are we to believe: Uganda telcom Ltd or the clients?

SIR-We refer to a letter to the editor, "UTL must more than sack!" which appeared in The New Vision on June 1, page 13. The author complained about delayed provision of service to his premises located on Kira Road, Kampala. However, this complaint was published long after UTL had already provided the line to the customer (Tel.530487). Following the recent lay-off of staff, UTL has now entered a challenging but exciting period of transforming itself into a dynamic and customer oriented company. With time, such few or isolated cases like taking long to rectify fault(s), transfer of lines or provision of new services will be history. Owora R. Othieno Public Relations Manager, UTL ******************** SIR-It continues to be a humbling deal for us as we wait for UTL. Seventeen months ago, we entered an agreement with UTL and according to their advice, we expected their telephone services within three weeks. Payments were made and a telephone number was allocated to us. We have waited and waited, with great patience. Some of the promises are: "All we are going to do is just punch your number in the computer and you could be on line before the end of the day." Recently they said, "We have finally resolved the whole problem." Following this final resolution, we could now have the line working within the next 24 hours. That was two months ago. With the UTL assurances, we went ahead to include our allocated number on headed paper (by faith!) in February. A UTL radio announcement recently changed numbers and now we have a revised letterhead. Without a telephone line! Julius Twongyeirwe Agape Baptist Church, Ntinda