National
Court petitioned over dropped phone calls
Publish Date: Jun 17, 2014
Court petitioned over dropped phone calls
  • mail
  • img
newvision

By Andante Okanya

A group of five people has petitioned the High Court in Kampala, demanding compensation premised on misfortune purportedly suffered as a result of dropped calls due to negligence of telecom companies.
 

On June 12, Abel Balemesa, Toto Barugahara, Abdulwahab Mukuye, Aloysius Lubowa, and Brian Businge, filed a civil suit at the court through Nyanzi, Kiboneka, and Mbabazi Advocates.
 

The accused telecom operators are Mobile Telecommunication Network (MTN) Uganda Limited, Airtel Uganda Limited, Orange Uganda Limited, and Uganda Telecom Limited.
 

The petitioners allege that from last year to date, the operators have breached the quality of service requirement, which has resulted in network failures and system malfunctions.
 

“The provision of poor quality service is evidence of a degraded infrastructure with insufficient capacity that does not correspond with purported investment claimed by the first to fourth defendants,” the plaint states in part.
 

According to court documents, other than dropped calls, the petitioners base their frustrations on intermittent and unsteady network availability, blocked calls, poor signal strength, and poor voice quality.
 

They also lament on annoying and anonymous telephone calls, phone traffic congestion, and irritating unsolicited messages.
 

For data services, they lament on pocket losses, snail speeds, access failure, congestion, and variance between purchased and actual delivery speeds with no value for money.
 

The communications industry regulator, Uganda Communications Commission(UCC), which is listed as the fifth defendant, is accused of failure to reprimand the accused telecoms.
 

The petitioners want court to compel UCC to appoint a financial expert to compute losses incurred by subscribers who have fallen victim. They also want to be paid costs of the suit.
 

Court had ordered the defendants to file their defence within 15 days from the date of receipt of court summons.
 

In the order dated June 12, 2014, signed by assistant registrar civil division Eleanor Khainza, they have been cautioned to heed, lest judgement is passed without their input.
 

When contacted by New Vision, Airtel Uganda communications manager Phiona Wall, confirmed that the company’s legal department had received court summons.
 

“We did receive the court summons and we will take the necessary legal steps required of us,”Wall stated.
 

MTN Uganda spokesperson Justina Ntagboba did not answer her mobile phone despite repeated calls.
 

Efforts to reach UCC director of communications Fred Otunnu were futile, as his known mobile phone number was unavailable yesterday.
 

RELATED STORIES

Phone firms face fines over poor services

Telecoms to be penalised for charging dropped calls

 

The statements, comments, or opinions expressed through the use of New Vision Online are those of their respective authors, who are solely responsible for them, and do not necessarily represent the views held by the staff and management of New Vision Online.

New Vision Online reserves the right to moderate, publish or delete a post without warning or consultation with the author.Find out why we moderate comments. For any questions please contact digital@newvision.co.ug

  • mail
  • img
blog comments powered by Disqus
Also In This Section
Stop-start South Sudan peace talks resume
TALKS aimed at ending South Sudan's civil war resumed in Ethiopia, mediators said, as sporadic fighting continued to rage between rebel and government fighters...
Youth call for electoral reform
UGANDA is known to have the highest figures of people living under the age of 30 at 77% of the population according to UNICEF. However the 2011 elections only managed to attract 49% of the population...
Gov’t urged to re-focus HIV campaign in fishing communities
ACCORDING to reports from both the Uganda AIDS Commission and the health ministry, HIV prevalence in fishing communities ranges from 25% to 50%. It is higher among women compared to the men...
Resettling of Bududa families starts
GOVERNMENT will this week start resettling 1150 families in areas at high risk of landslides and floods from the Mount Elgon region as part of its efforts to find a permanent solution...
Judge blasts parliament over gender insensitive laws
HIGH Court Judge David Batema has blasted parliament for passing what he called insensitive laws when it comes to women issues...
Kenya grieves one year after Westgate mall attack
Thousands of mourners gathered in Kenya''s capital on Sunday for emotional commemorations marking a year since Somali Islamist gunmen attacked Nairobi''s Westgate shopping mall and massacred at least 67 people....
Should bride price be made optional?
Yes
No
Can't Say
follow us
subscribe to our news letter