UHRC boss sets tough guidelines for staff
Publish Date: Feb 13, 2014
UHRC boss sets tough guidelines for staff
UHRC chairperson Medi Kaggwa(r) talks to Secretary to the Commission, Gordon Mwesigye (L) and director for Regional services, Kamadi Byonabye (c) during the launch of Commission’s Client Charter. PHOTO/Nicholas Kajoba
  • mail
  • img

By David Lumu

Seeking to re-align the prudence of the country’s human rights record, Med Kaggwa, the chairperson of the Uganda Human Rights Commission has rolled out stringent rules for staff working at the national human rights institution.

From today, the staff is required to register or refer allegations of complaints on human rights violations within 45 minutes, attend to people complaining about human rights abuse in 15 minutes, commence with investigations within 14 days and respond to requests for information by clients within 28 days.

The above new guidelines are contained in the Uganda Human Rights Commission Client Charter that was launched in Kampala.

“We commit ourselves to among others: register or refer allegations of complaints on human rights violations within 45 minutes, commence investigations within 14 days from receipt of a complaint, provide updates to clients on the status of their complaint files on a quarterly basis,” Med Kaggwa said at the launch of the charter.

According to the charter, staffs at the human rights institution are tasked to conclude a complaint that goes through a tribunal hearing process within 2 years, execute one systematic investigation annually, conduct one public inquiry in three years on selected human rights violation issue and strictly follow up on payment of tribunal awards resulting from human rights violations.

“We shall install and operationalize toll free lines in all regional offices and headquarters to receive complaints and feedback from clients by 2015, conduct two mobile complaints handling clinics per quarter per region in hard to reach areas and provide an interpreter, including sign language, when necessary for easy communication,” the charter states.

Describing it as a social contract between the commission and Ugandans, Kaggwa said that the charter bids the staffs to protect and promote human rights, improve service delivery, create awareness and also provide an accountability framework.

Under the charter, the workers at the human rights institution are also required to conduct one research on a specific human rights issue annually, deliver tailor-made civic education programs for clients, conduct community meetings, conduct knowledge-gap analysis of clients, inspect detention facilities, monitor government compliance with human rights and review all Bills tabled before Parliament for human rights compliance.

Kaggwa also said that under the new guidelines, the institution and its workers are expected to advocate for the domestication of pending international and regional office every year and also partner with Uganda Law Reform Commission to identify, review and recommend for repeal laws that do not meet human rights standards.


The statements, comments, or opinions expressed through the use of New Vision Online are those of their respective authors, who are solely responsible for them, and do not necessarily represent the views held by the staff and management of New Vision Online.

New Vision Online reserves the right to moderate, publish or delete a post without warning or consultation with the author.Find out why we moderate comments. For any questions please contact

  • mail
  • img
blog comments powered by Disqus
Also In This Section
Obey, Kunya pinned on NSSF pension scam
MARTIN Onya the acting commissioner in the department of compensations, Ministry of Public Service, has pinned Christopher Obey and Kiwanuka Kunsa on the misappropriation of the sh88b...
Thousands welcome Pope Francis to Namugongo
VAST crowds of Ugandans greeted Pope Francis on Saturday as he honoured Christians martyred for their faith on the second leg of a landmark trip to Africa...
Pope Francis lauds Uganda on refugees
Within two hours of his arrival in Uganda, the pearl of Africa, Pope Francis while making a keynote speech at State House Entebbe, lauded Uganda for ''showing outstanding concern for refugees...
NRM denies ferrying supporters to Museveni rallies
THE NRM deputy spokesperson Ofwono Opondo has refuted reports that the party campaign team ferries supporters to form big crowds during President Yoweri Museveni''s rallies...
EC bans biased voter education ‘topowa’ campaign
The Electoral Commission (EC) had banned what it termed as a biased voter education ‘topowa' campaign....
Below is the Vatican-provided translation of the homily Pope Francis gave during Mass this morning at the campus of the University of Nairobi....
Is Uganda ready for the pope's visit?
Can't Say
follow us
subscribe to our news letter