• No_Ads
National
UHRC boss sets tough guidelines for staffPublish Date: Feb 13, 2014
UHRC boss sets tough guidelines for staff
  • mail
  • img
UHRC chairperson Medi Kaggwa(r) talks to Secretary to the Commission, Gordon Mwesigye (L) and director for Regional services, Kamadi Byonabye (c) during the launch of Commission’s Client Charter. PHOTO/Nicholas Kajoba
newvision

By David Lumu

Seeking to re-align the prudence of the country’s human rights record, Med Kaggwa, the chairperson of the Uganda Human Rights Commission has rolled out stringent rules for staff working at the national human rights institution.


From today, the staff is required to register or refer allegations of complaints on human rights violations within 45 minutes, attend to people complaining about human rights abuse in 15 minutes, commence with investigations within 14 days and respond to requests for information by clients within 28 days.

The above new guidelines are contained in the Uganda Human Rights Commission Client Charter that was launched in Kampala.

“We commit ourselves to among others: register or refer allegations of complaints on human rights violations within 45 minutes, commence investigations within 14 days from receipt of a complaint, provide updates to clients on the status of their complaint files on a quarterly basis,” Med Kaggwa said at the launch of the charter.

According to the charter, staffs at the human rights institution are tasked to conclude a complaint that goes through a tribunal hearing process within 2 years, execute one systematic investigation annually, conduct one public inquiry in three years on selected human rights violation issue and strictly follow up on payment of tribunal awards resulting from human rights violations.

“We shall install and operationalize toll free lines in all regional offices and headquarters to receive complaints and feedback from clients by 2015, conduct two mobile complaints handling clinics per quarter per region in hard to reach areas and provide an interpreter, including sign language, when necessary for easy communication,” the charter states.

Describing it as a social contract between the commission and Ugandans, Kaggwa said that the charter bids the staffs to protect and promote human rights, improve service delivery, create awareness and also provide an accountability framework.

Under the charter, the workers at the human rights institution are also required to conduct one research on a specific human rights issue annually, deliver tailor-made civic education programs for clients, conduct community meetings, conduct knowledge-gap analysis of clients, inspect detention facilities, monitor government compliance with human rights and review all Bills tabled before Parliament for human rights compliance.

Kaggwa also said that under the new guidelines, the institution and its workers are expected to advocate for the domestication of pending international and regional office every year and also partner with Uganda Law Reform Commission to identify, review and recommend for repeal laws that do not meet human rights standards.


 

The statements, comments, or opinions expressed through the use of New Vision Online are those of their respective authors, who are solely responsible for them, and do not necessarily represent the views held by the staff and management of New Vision Online.

New Vision Online reserves the right to moderate, publish or delete a post without warning or consultation with the author.Find out why we moderate comments. For any questions please contact digital@newvision.co.ug

  • mail
  • img
blog comments powered by Disqus
Also In This Section
Corruption failing research
THE money that could be used for funding research in Uganda is being embezzled by unscrupulous public officials, professors have noted...
Govt, Kabale University in 101 acre land row
Government and Kabale University are locked in a row over a 101 acre piece of land in Kabale district, with the university claiming that its land is being grabbed. On April 4, the institution petitioned the land division of the High Court in Kampala, demanding that government be stopped from purpo...
Parliament moves to review university admission criteria
Parliament has passed a motion recommending a review of the district quota system for admission of students to public universities....
Leaked tapes: Kidandala owes me explanation - Lukwago
Embattled Kampala Lord Mayor, Erias Lukwago, has expressed shock at the recent leaked recordings of his deputy Suleiman Kidandala meeting the Police chief....
MPs turn away NFA officials over late coming
There was a mild drama at parliament after the National Forestry Authority executive director, Michael Mugisha and his team were ordered to go back after arriving late...
Aronda warns ID project staff against arrogance
Internal affairs minister, Gen. Aronda Nyakairima has promised to some ID Project staff who are rude to the people going to register...
WIll the national ID registration process be completed in the scheduled 4 months timeframe?
Yes
No
Can't Say
follow us
subscribe to our news letter