If you have an insurance policy you had better cross-check!

Jul 23, 2010

I wish to share my painful experience that I have been subjected to by an insurance company in Uganda.

I wish to share my painful experience that I have been subjected to by an insurance company in Uganda.

For some years, I have been comprehensively insuring my car with this same company through the company staff/agent.

However, I learnt with shock when I went, this time, myself, to the company offices to renew my insurance policy.

Well equipped with money and a copy of my policy, I told one of the staff my policy number.

He checked in their records and showed me a copy of my insurance policy only to discover disparities.

The sum insured and the premium paid on the copy of the policy and receipt in my file was higher than what was in their records yet the stamp and signature on both policy documents and receipts were the same! This left me wondering, who ‘ate’ the difference.

If the insured risks had happened, would I have been compensated? And if so, to what tune? I have tried to get an explanation for this from this insurance company and the Insurers Association, to no avail.

This should have been the last thing to happen to such a young industry given that few Ugandans embrace insurance.
I advise all people who have insured their lives or properties to crosscheck.

I also appeal that someone responsible out there should come and check these thieving tendencies. But for me, from now onwards, to hell with insurance.

Let me face whatever risk that comes my way.

I will at least count myself responsible rather than being cheated. What is even more disturbing is that this company has never even given me a simple apology!

Name withheld

(adsbygoogle = window.adsbygoogle || []).push({});